FAQs | PARCELIER

Which forms of payment do you accept?

Do your prices include IVA?

Where do you deliver?

What are the shipping costs?

What is your delivery turnaround?

Will I get a tracking number?

What is your return policy?

In the event that the contents of your gift box arrive damaged or faulty, we will happily replace, exchange or issue a credit depending on the extent of the damage. We require photos so that we can assess the damage or issues with the product. If it is necessary for the product to be sent back to us due to damage or being faulty, we will email you a return label to cover the cost of the shipping.

You must contact us to initiate the claim within 7 days and the returned item must be received within 15 days of the original date of dispatch. Please note that refunds will be credited back to the original form of payment used for the purchase.

We reserve the right to refuse returns if they don’t meet the conditions above.

How can I get an invoice?

I'd like you to consider including my brands products, how can we work together?